Returns Policy

We hope that you will be completely satisfied with your order but if you wish to return an item for any reason, please contact us via email to check our requirements for the return within 7 days of receipt.


Returns should then be made within 14 days of receipt of the item. Please include your name, address and the reason for return in the package, along with all the original packaging and labels.


A refund will be made providing you have contacted us and the item is returned in a saleable condition. Please note that return postage will be at your own cost and no refund is made for the original postage cost, unless it is our error.


Should an item be returned in a less than saleable condition we reserve the right to withhold 25% - 50% of the purchase price.


We aim to process returns within 1-2 working days of receipt but this is not a guaranteed timeline.

Return address:

HLB Equestrian

The Keepers

Church Lane

Tydd St Giles



PE13 5LG



Tel: 0208 1234108